Dhaka Call Line
This line is used for urgent cases; please ask questions from 10:00 AM to 10:00 PM
Account, login, and EK999 Login issues, tell us first
EK999 Support and EK999 Contact, easily from Dhaka
Live chat, customer service, and voice support are together; Bangladesh users can quickly talk using bKash, Nagad, and Rocket
Download EK999 APK Get EK999 App
4 contact paths for EK999 Support
Each path has a different task type
Chattogram Live Chat
For small questions, chat is better; two screenshots can be sent together
Messages still go even if mobile network is
Rajshahi Callback
Leave your number, then the team will call you back
This reduces line wait times, especially during busy hours
Sylhet Voice Message
Describe the issue in a short voice note; the main point within 30 seconds is enough
Write down the account number and the time first
First response in 3 to 5 minutes
Providing small information first speeds
Start in 1 minute
Open chat and write your problem in the first line
Provide account name and last login time
Both pieces of
Keep a transaction note for bKash, Nagad, or Rocket
Dhaka users who provide this first will get quicker resolution
Verification in 5
No separate form needed for common questions
Sending screenshots in live chat helps the team understand quickly
Callback and voice message setup
Work starts with these 3 steps
Step 1: Enter number
Enter the Bangladesh number correctly
One active number is enough
Step 2: Write subject
Contact, EK999 Help, or EK999 Contact, please write
One-line description is enough
Step 3: Get a callback
The team will call according to your time
Evening times are less busy, so that's a good time
Secure communication and login
Only provide necessary information
- EK999 Login only through official channels
- Do not send OTP to unknown numbers
- Match bKash, Nagad, and Rocket references first
- Dhaka, Chattogram, and Sylhet users benefit from keeping screenshots
If there are many cases on the same day, open live chat first
EK999 Help useful for more tasks
You can go to these pages right away
App and login
If setup is needed on a new phone EK999 App Guide View
Understand Registration Registration Page Useful
Connection and Banking
If network problems Connection problems solution Read
Learn account steps Banking guide View
For newcomers
Before starting Newcomers guide Will work
Know the rules, support takes less time
EK999 contact summary in one line
Live chat, callback, and voice messages all in one; keeping bKash, Nagad, Rocket, and EK999 App information at hand speeds things up
Download the APK in the final step, then open EK999 Support if needed
Download EK999 APK